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WSQ Professional Diploma in Leadership and People Management (Level 4)
Lead Team
Manage Change
Manage Achievement of Results

Cultivate Workplace Relationships
Manage Self 
Enable People

WSQ Diploma in Service Leadership
(Level 4)

Develop New Products/Services 
Optimise Workplace for Service Excellence
Foster Service Innovation

WSQ Advanced Certificate in Service Excellence (Level 3)

Manage Service Operations & Performance
Role Modelling to Establish Customer Relationship
Cultivate & Manage Service Performance

WSQ Advanced Certificate in Team Leadership (Level 3)
Implement Change
Encourage People
Support Achievement of Results
Support Team 
Develop Self
Build Team Relationships 

WSQ Certificate in Service Excellence (Level 1)
Respond to Service Challenges
Engage in Service Innovation
Provide Value-added Customer Service 
Optimise Performance in Diverse Service Environment
Certified Service Professional

Other WSQ Programmes

WSQ Tourist Guides Programme

WSQ Business Management Programmes
Fundamentals of the Personal Data Protection Act (PDPA)            
Strategies for Winning and Retaining Customers
Write a Business Plan        
Apply Basic Negotiation Skills and Techniques
Secure Prospect Commitment   

Diploma Programmes

Diploma in Translation & Interpretation
Diploma in Professional Chinese Teaching
Advanced Diploma in Professional Chinese Teaching
Diploma in Business Administration
Advanced Diploma in SME Management

Certificate in International Business Mandarin
Business Mandarin Foundation
Business Mandarin Comprehensive
Business Mandarin Conversational
Business Mandarin Reading & Writing

External Test
Business Chinese Test

Mandarin Learning Programmes
Certificate in Gateway to Mandarin
Certificate in Elementary Chinese
Certificate in Intermediate Chinese
Certificate in Advanced Chinese

Business Mandarin for Professionals
Business Mandarin for Managers & Executives 
Effective Mandarin Presentation and Negotiation Skills 
Business Mandarin Specialising in Finance & Accounting Terms
Business Mandarin for Banking Professionals

Business Chinese Translation Skills

English Learning Programmes
Practical English for Community Integration
Certificate in English for Front-line Staff
Certificate in English for F&B Industry
Certificate in Business English

WSQ Diploma in Service Leadership (Level 6)
Build a Branded Service Excellence Culture

Industries-Specific Courses

Management Skills 
Certificate in Supervisory Management

Food & Beverage
Certificate in Food & Beverage Management 
Certificate in Restaurant Management 

Supply Chain Management - Shipping Courses
The Essentials of Letters of Credit
Advanced Letters of Credit

Import/Export Documentation and Procedures
Understanding Incoterms
Essential Aspects of Cargo Insurance and Claims
Practical Inventory and Warehousing Management 

Financial & Accounting Programmes
Certificate in Financial Accounting          
Introduction to Financial Management - for Non Accountant
Certificate in Understanding Singapore Income Tax & GST
EXCELing in Financial Analytic and Reporting      

China Suite
Certificate in Understanding China's Accounting System
Certificate in Understanding China's Taxation System

Understanding Chinese Economy and Culture



Respective SCCIOB Training Area:
Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

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