Introduction
This course focuses on supervisory management skills. It covers four main areas:
· Framework for supervisor
· Supervisory tools
· Supervisory responsibilities
· How you can improve your effectiveness as a supervisor
The course will feature various case studies, discussions and self-assessment activities so that participants will understand more about themselves and how to best deal with their co-worker(s) in an effective manner.
Course Content / Structure
- Roles & function of a supervisor
- Be an effective and respected leader:
Effective communication management skills
- Get your staff to follow you:
Excellent start for staff – Professional orientation
Developing sense of belonging – Professional skills training
Staff Evaluation – Staff appraisal methods
Disciplinary actions – When, Where & How
- Work efficiency:
Job planning and assignment
Production or Service Management
Time Management and Quality Control
Materials Management and Cost Control
Conflict Management and Team Building
- Be the bridge between staff & management
