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 Our Programmes 



 Diploma Programmes
 Diploma in Translation & Interpretation# 
 Diploma in Professional Chinese Teaching
 Advanced Diploma in Professional Chinese Teaching
 Diploma in Business Administration#
 Advanced Diploma in SME Management
  








# denotes SkillsFuture Credit Approved Courses

WSQ Service Excellence (Level 1)#
 Certified Service Professional 
 Respond to Service Challenges
 Engage in Service Innovation
 Provide Value-added Customer Service 
 Optimise Performance in Diverse Service Environment
  








# denotes SkillsFuture Credit Approved Courses

 WSQ Advanced Certificate in Service Excellence (Level 3)#
 Manage Service Operations & Performance
 Role Modelling to Establish Customer Relationship
 Cultivate and Manage Service Performance
  





# denotes SkillsFuture Credit Approved Courses

 WSQ Service Excellence (Level 4)
 Develop New Products/Services 
 Optimise Workforce for Service Excellence
 Foster Service Innovation
  





# denotes SkillsFuture Credit Approved Courses

 WSQ Advanced Certificate in Team Leadership (Level 3)#
 Implement Change
 Encourage People
 Support Achievement of Results
 Support Team
 Develop Self
 Build Team Relationships
  









# denotes SkillsFuture Credit Approved Courses

 WSQ Professional Diploma in Leadership & People  Management (Level 4)
 Lead Team
 Manage Change
 Manage Achievement of Results
 Cultivate Workplace Relationships
 Enable People 
 Manage Self 
  










# denotes SkillsFuture Credit Approved Courses

 WSQ Business Management (Level 3)# 
Fundamentals of the Personal Data Protection Act
Apply Basic Negotiation Skills and Techniques
Secure Prospect Commitment  
Prepare Budget for the Business Unit (Coming Soon)
Analyse Financial Statements (Coming Soon) 
  







# denotes SkillsFuture Credit Approved Courses

WSQ Business Management (Level 4)
 Write a Business Plan
 Strategies for Winning and Retaining Customers  
 Manage Budgeting and Forecasting Processes for the Business  Unit (Coming Soon)
 Conduct Financial Analysis of the Business Unit (Coming Soon)
# denotes SkillsFuture Credit Approved Courses

 Other WSQ Programmes#
 Tourist Guide Programme (in Mandarin)
# denotes SkillsFuture Credit Approved Courses

 Business Mandarin CWPL
 Business Mandarin Foundation
 Business Mandarin Comprehensive
 Business Mandarin Conversational 
 Business Mandarin Reading & Writing
# denotes SkillsFuture Credit Approved Courses

 Business Mandarin for Professionals 
 Business Mandarin for Managers & Executives
 Effective Mandarin Presentation and Negotiation Skills Workshop
 Business Mandarin Specialising in Finance & Accounting Terms
 Business Mandarin for Banking Professionals#
 Business Mandarin for IT Professionals 
 Business Chinese Translation Skills#
# denotes SkillsFuture Credit Approved Courses

 External Test 
 Business Chinese Test

 Gateway to Mandarin Programmes
 Certificate in Gateway to Mandarin
 Certificate in Elementary Chinese
 Certificate in Intermediate Chinese
 Certificate in Advanced Chinese

 English Learning Programmes 
 Practical English for Community Integration
 Certificate in English for Front-line Staff
 Certificate in English for F&B Industry
 Certificate in English for Service Literacy Test
 Certificate in Business English
 
 Financial & Accounting Programmes 
 Introduction to Financial Management for Non Accountants
 Certificate in Financial Accounting#
 Certificate in Understanding Singapore Income Tax & GST
 EXCELing in Financial Analytics and Reporting#
# denotes SkillsFuture Credit Approved Courses

 Supply Chain Management 
 The Essentials of Letter of Credit#
 Advanced Letter of Credit#
 Import/Export Documentation and Procedures#
 Understanding Incoterms#
 Essential Aspects of Cargo Insurance and Claims
 Practical Inventory and Warehousing Management#
# denotes SkillsFuture Credit Approved Courses

 China Suite
 Certificate in Understanding China Accounting System#
 Certificate in Understanding China Taxation System#
 Understanding Chinese Economy and Culture
# denotes SkillsFuture Credit Approved Courses

Supervisory Management
 Certificate in Supervisory Management#
# denotes SkillsFuture Credit Approved Courses

 Food & Beverage 
 Certificate in Food & Beverage Management#
 Certificate in Restaurant Management#
# denotes SkillsFuture Credit Approved Courses











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