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Our Programmes

WSQ Diploma in Tourism
(Events Management and Operations)
Events Planning and Management
Sponsorship Management
Delegates and Participants Management
Vendor Management
Crowd Control and Planning
Accident and Incident Response Management
Strategies for Winning and Retaining Customers
SkillsFuture for Digital Workplace
New! WSQ Diploma in Tourism
(Venue Management and Operations)
Idea Generation and Selection
Project Management
Resource Management
MICE Equipment Management and Venue Management
Manpower Planning
Workplace Safety and Health Performance Management
Managing Stakeholder Expectations
WSQ Diploma in Service Leadership
(Level 4)  
Develop New Products/Services
Foster Service Innovation
Optimise Workforce for Service Excellence
Analyse Service Quality and Customer Satisfaction to Develop Service Recovery Framework
Lead with Service Vision
Develop Service Operations
Write a Business Plan
Fundamentals of the Personal Data Protection Act
Manage Partnerships for Service Excellence
WSQ Professional Diploma in
Leadership & People Management
Lead Team
Manage Change
Manage Achievement of Results
Cultivate Workplace Relationships
Enable People
Manage Self
WSQ Diploma in Retail (Retail Operations)
Sales Target Management
Idea Generation and Selection
Customer Loyalty
Service Information and Results
Service Challenges
Problem Identification
Process Improvement
Other Diploma Programmes
Diploma in Translation & Interpretation
Diploma in Professional Chinese Teaching
Advanced Diploma in Professional Chinese Teaching
Diploma in Business Administration
Advanced Diploma in SME Management
Industry 4.0 with Ngee Ann Poly
Manage Intellectual Property (IP) at a Strategic Level
Growing Trade & Business 4.0
Growing Trade & Business in the Digital Marketplace
Driving Trade & Business with Data Analytics
Tourist Guide Programme (in English or Mandarin)
Tourist Guide Programme (in English or Mandarin)
WSQ Certificate in Service Excellence
Demonstrate the Service Vision
Implement Operations for Service Excellence
Optimise Performance in Diverse Service Environment
Provide GEMS with a Positive and Professional Image
Respond to Service Challenges
Provide Value-added Customer Service
Engage in Service Innovation
WSQ Advanced Certificate in Service Excellence
Manage Service Operations & Performance
Role Modelling to Establish Customer Relationship
Cultivate and Manage Service Performance
WSQ Advanced Certificate in Team Leadership
Implement Change
Encourage People
Support Achievement of Results
Support Team
Develop Self
Build Team Relationships
WSQ Business Management
Fundamentals of the Personal Data Protection Act
Apply Basic Negotiation Skills and Techniques
Secure Prospect Commitment
WSQ Business Management (Level 4)
Write a Business Plan
Strategies for Winning and Retaining Customers
Business Chinese Test (BCT)
Business Chinese Test (BCT)
Gateway to Mandarin Programmes
Certificate in Gateway to Mandarin
Certificate in International Business Mandarin
International Business Mandarin Foundation
International Business Mandarin Comprehensive
International Business Mandarin Conversational
International Business Mandarin Reading & Writing
Business Mandarin for Professionals
Business Chinese Translation Skills
China-Ready Suite
Click here for the list of courses
Supply Chain Management
Essentials of Letter of Credit
Advanced Letter of Credit
Import/Export Documentation and Procedures
Understanding Incoterms
Essential Aspects of Cargo Insurance and Claims
Practical Inventory and Warehousing Management
Financial & Accounting Programmes
Introduction to Financial Management for Non Accountants
Certificate in Financial Accounting
Certificate in Understanding Singapore Income Tax & GST
EXCELing in Financial Analytics and Reporting

Refund Policy

Language & Culture Studies
Business Studies
Immersion Programmes
Corporate Training

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